Indosoft’s Contact Center Software, Q-Suite, enables East-European Communication Services to expand and scale its operations with an additional call center at Zhitomir.

Fredericton, NB (PRWEB) August 12, 2011

Indosoft Inc., developers of Q-Suite, a leading Call Center ACD Software for Asterisk, today announced the successful configuration of a distributed contact center operation for East-European Communication Services (EECS). By adding another remote Asterisk telephony server to their existing contact center operation powered by Q-Suite, EECS has successfully scaled and achieved a geographically distributed setup with operations in two locations, at Kiev and Zhitomir. The Call Center ACD and Dialer for both locations is centrally managed and controlled by the single instance of Q-Suite at Kiev.

“A year ago, we selected and deployed Q-Suite as our contact center technology solution for call center operations at Kiev.” says Sergii Tkachov, Chief Development Officer of East-European Communication Services. “We have been continually impressed with Q-Suite’s advanced predictive dialer, ACD, and sophisticated Script Builder, all of which contributed to our growth during the past year. When the opportunity to expand our operations came with a requirement for an additional contact center setup at Zhitomir, we decided to take advantage of the ability of Q-Suite to scale to multiple Asterisk servers. For the expansion of contact center operations at Zhitomir, it was a simple and cost-effective move to add an additional Asterisk telephony server to the existing Q-Suite ACD. This allows us to achieve a distributed workforce with central management of all ACD and dialer operations from Kiev.”

“We are excited about EECS’s expansion of its contact center operations,” said Gabe Bourque, Chief Operating Officer at Indosoft. “In today’s competitive contact center operations, having the right technology is essential to growth and scaling. Q-Suite’s unique ACD and its use of Asterisk telephony make it ideally suited for companies like EECS, which require an advanced, yet cost-effective, IP contact center technology platform. This deployment and expansion demonstrates the ability of Q-Suite to scale to multiple Asterisk servers in order to achieve geographically distributed contact center operations. Q-Suite ACD with skills-based routing, Virtual and Personal Queues, Predictive, Preview and Progressive dialing, are all features designed to cater to the needs of enterprise level contact center service providers.”

About East-European Communications Services

East-European Communications Services is a Ukrainian based, privately held communications company that specializes in managed inbound and outbound customer service for its clients in the insurance, travel, health, financial and industrial sector.

About Indosoft

Indosoft Inc. is a global provider of multi-tenant contact center software for Asterisk . It has been providing call center solutions to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with Java, .NET, Socket, and XML libraries to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

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Rajan Iyengar
Indosoft Inc.
(506) 450-7080 3
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